Frequently Asked Questions
Everything you need to know about your off-road adventure gear
How long does shipping take for heavy off-road equipment?
Standard shipping typically takes 3-7 business days. For oversized items like bull bars or roof racks, delivery may take up to 10 business days depending on your location.
Do you provide a warranty on LED lighting and winches?
Yes, all our major recovery gear and lighting products come with a 12-month manufacturer warranty to ensure your peace of mind on the trails.
What is your return policy if a part doesn't fit my vehicle?
We offer a 30-day return policy for items in original, uninstalled condition. Please check the vehicle compatibility guide on the product page before purchasing.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Afterpay and Zip Pay.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your products tested for Australian off-road conditions?
Yes, our gear is specifically designed and tested to withstand the harsh Australian climate, from extreme heat to heavy-duty dust and water exposure.