Returns & Exchanges
At VicOffRoad, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused products in their original packaging. Whether you have changed your mind or received a faulty item, our team is committed to a hassle-free resolution to get you back on the trails.
Initiate Your Request
Contact our customer support team via our online portal or email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the items in their original condition and packaging, ensuring all accessories and manuals are included to avoid any restocking fees.
Ship the Item
Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service for your peace of mind.
Inspection and Refund
Once our technicians inspect the returned goods, we will process your refund or exchange within 3-5 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing